FAQ

DO YOU SHIP TO MY COUNTRY?

We ship worldwide, just add the item to your basket and the cost will be calculated when you go to checkout.

For all orders, any additional taxes or duties charged by Customs will be the responsibility of the customer - however most countries have a threshold under which they do not charge import taxes, this is often ~$100.

HOW LONG IS SHIPPING?

Orders take 2-3 days to process and shipping within the USA can take up to 10-15 days, however the majority of items do arrive before this. International orders outside the USA may take 20-35 days to arrive, although the majority do arrive before that.

MY ORDER HASN'T ARRIVED YET?

If your order has not yet arrived within the designated shipping time please contact us at support[at]fanaticmerch.co, we can track all orders and will be able to find out the status of your package.

DO YOU ACCEPT RETURNS?

You may return an item if it is in an as new condition and if you have contacted us within 15 days of receipt to arrange the return. Please do not return items to the address on the package that arrives, unfortunately we can not refund any original shipping costs or the cost of shipping to return the item. We recommend using a tracked service to ensure we receive your items.

WHY DOES IT SAY MY DETAILS WILL BE TRANSFERRED TO THE USA?

Our site is supported by the Shopify eCommerce platform, one of the leading providers of eCommerce websites in the world. Shopify's server's are hosted in the USA so your details we be passed securely (via Bank level SSL encryption) to their serves for the purposes of processing your order and payment details, this is standard practice.